Sales Policies and Distribution Guidelines

To support and protect your own brand and all of the other brands established via CosMedical, our Sales Policies and Distribution Guidelines are strictly enforced. By opening an account with CosMedical, you agree to remain in compliance with our Sales Policies and Distribution Guidelines. CosMedical reserves the right to close an account based on any violation of our Sales Policies and Distribution Guidelines. Please note that our Sales Policies and Distribution Guidelines are subject to change at CosMedical's sole discretion.

Order Terms

• Reorder minimum of $500.
• Minimum order quantities:
  • Retail and Deluxe Travel size: 6 units per SKU and multiples of 6 thereafter (i.e., 6, 12, 18 units)
  • Systems: 4 units per SKU and multiples of 4 thereafter (i.e., 4, 8, 12, etc.)
  • Professional sizes/Backbar: 1 unit per SKU
  • Testers: 1 unit per SKU (provided that a maximum of 1 tester may be purchased with every 6 retail size units on an order)
• All freight costs are borne by the customer unless a qualifying order of $2,500 NET is met for Partner Rewards Statuses: Gold, Platinum, Diamond, and Diamond+. Freight is calculated upon shipping and added to total invoice amount.
• Bounced checks or chargebacks will incur a $35.00 USD fee.
• An invoice greater than $25,000 must be paid via wire transfer.
• Partner Rewards Standard Order Discount does not apply to Systems, Kits, Sample Packs or Testers. The Standard Order Discount applies to Retail sizes, Deluxe Travel sizes and Professional/Backbar

Pre-Pay Orders

For all customers on prepaid terms, their credit card is pre-authorized at the time the order is placed, which places a pending charge on the customer's credit card. Then products are custom assembled and shipped. At the time of shipment, a second charge will appear on the customer's credit card for the order + freight charges + taxes, if applicable, and the original pending charge, when the order was initially placed, will disappear from the customer's statement within a few business days, depending on the speed of their credit card company.

Order Change Requests

If changes need to be made to an order after it has already been submitted to the Practice Development Specialist, these changes may be subject to a 35% restocking charge.

Staff Orders

Our Staff Program is available to customers who are Bronze, Silver, Gold, Platinum, Diamond, Diamond+ and Graphite statuses. By placing a $1,000 NET retail order, customers qualify to add additional staff products to their order. Retail size product is available at 50% off wholesale price for the Staff Order. 

Staff orders may not exceed $500 for Bronze accounts, or $1,000 for all other Parter Statuses on a single qualifying order. Staff products are generic labeled (nonpractice or CosMedical branded) and are not intended for resale. 

Testers

Testers are available for purchase at 50% off wholesale price, provided that a maximum of one tester may be purchased with every six retail size units on an order.

Annual Account Minimums

To maintain an active account with CosMedical, a customer must purchase a minimum of $3,000 NET during a calendar year (after discounts, not including freight or taxes). If a customer purchases less than $3,000 in a calendar year, their account will be closed in January of the new year, and a $3,000 re-activation order will be required to reopen the account.

Inactive Accounts

If you have not placed an order with CosMedical for a period greater than 6 months or have not met the annual $3,000 purchase requirement, your account will be deemed inactive and closed by CosMedical. An inactive account may only be re-activated through a $3,000 reactivation order. An inactive account may be re-activated only once in their partnership lifespan with CosMedical. If the account is closed a second time for inactivity or failure to meet the annual account minimums, it may not be reopened again. 

Distribution Guidelines and Internet Resale Policy

We permit customers to sell their custom branded skincare in their practice or spa, and through their own websites specifically dedicated to their medical practice or medical spa. To protect the integrity of all our customers' individual brands, we do not permit customers to sell their product on third-party e-commerce websites, including but not limited to Amazon.com, Ebay.com, Etsy, Alibaba, etc.

Licensing Requirements

CosMedical's peels are medical strength and can only be purchased by physicians or licensed aestheticians. Prior to purchasing peels, the lead provider must attend a peel training and have an active license number on file with CosMedical.

Malpractice Insurance

Please check with your individual carrier regarding your specific coverage for. glycolic acid and other peel procedures, or any changes to coverage and categories if glycolic acid peels are used in your practice.

Liability Insurance

We recommend you consult with your own insurance agent to obtain general liability and products liability insurance for your practice or medical spa. If you would like to be named as an additional insured on CosMedical's policy, please email accounting@cosmedicaltechnologies.com.

Resale Certificate for Sales Tax

Customers in California, Colorado, Florida, Kansas, Massachusetts, Michigan, Minnesota, New Jersey, Ohio, Pennsylvania, Puerto Rico, Texas, and Virginia are subject to Sales Tax. Customers in those states are exempt from sales tax once a Resale or Exemption Certificate from your State Department of Revenue is provided to CosMedical. 

For customers in the above states, without a valid, current Resale or Exemption Certificate on file, CosMedical will be required by law to charge sales tax on your orders and remit tax to the relevant jurisdiction. No exceptions can be made to this policy. In addition, sales taxes on prior orders will not be refunded due to customer's failure to provide a valid Resale or Exemption Certificate prior to placing an order.

Order and Shipping Confirmations

Within 24 hours of placing a Sales Order you will receive an order confirmation email from accounting@cosmedicaltechnologies.com. After an order ships, you will receive a shipping confirmation email (after 5pm EST M-F) containing tracking number information from accounting@cosmedicaltechnologies.com. If you do not receive these emails, please confirm email on file for invoices via your Practice Development Specialist.

Shipping Methods and Rates

CosMedical processes orders Monday through Friday in the order in which they are received.

CosMedical ships to all fifty U.S. States and internationally. Deliveries are scheduled from Monday-Friday (no delivery service on Saturday or Sunday). Please allow, on average, 3-4 business days for Order Processing and Fulfillment, and an additional 1-5 business days for Shipping within the continental US, depending on the destination. At this time, orders placed through cosmedicaltechnologies.com ship only to the fifty United States, and not to APO/FPO, PO Boxes, U.S. Territories or international addresses.

Local customers are permitted to pick up their orders from CosMedical's offices in Davie, FL, if desired. Customers who wish to pick up orders at the CosMedical warehouse must notify CosMedical in advance of this request, and the orders must be picked up promptly upon availability by our warehouse. Orders not picked up within 24 hours of availability will be shipped to the address on file at customer's expense. CosMedical will not approve any orders to be picked up by customers during the last 5 business days of the month. All orders available to ship during the last 5 business days of each month will be shipped via UPS at the customer's expense. If an order is originally processed with the expectation of ‘local pickup' and the shipping method is later changed to a common carrier at the customer's request, a change request fee of $250 may be charged to the customer at the discretion of CosMedical.

UPS ground shipping map, reference UPS.com for most recent map, delays and tracking.

Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. If you have questions about shipping or tracking your order, please contact your Practice Development Specialist.

Return & Complaint Policy

At CosMedical Technologies, we are committed to manufacturing high-quality products and ensuring customer satisfaction. This Return & Complaint Policy is intended to support prompt, fair and compliant resolution of any issues, in accordance with any applicable regulatory requirements.

Inspection & Reporting Requirements

Customers are responsible for conducting quality control checks upon receipt of each shipment. Any concerns related to packaging, fulfillment errors, or visible product defects must be reported to CosMedical Technologies within 14 calendar days of delivery. When applicable, please include representative samples, batch numbers, and/or photographs to support the claim.

Product Quality or Performance Complaints

Complaints related to product performance and formula issues must be reported within two years of delivery or within the product's shelf life, whichever comes first.

Serious Complaints & Adverse Events

In the event of a serious product complaint or adverse event, please notify CosMedical Technologies within two business days of discovery. Prompt notification ensures we can assist with appropriate investigation, documentation, and regulatory reporting as needed under applicable laws and guidelines.

Complaint Contact Information

To report a complaint or request assistance, please contact your Product Development Specialist directly. You can also reach out to our Customer Service Specialists Monday through Friday, 8:30 AM – 5:30 PM ET at 1-800-275-3627 or via email at support@cosmedicaltechnologies.com.

Staff Orders

One of the benefits of being a CosMedical customer is access to our Staff Program. Customers who are Silver, Gold, Platinum, Diamond, Diamond+ and Graphite Partners and place a $1,000 NET retail order, will qualify to add additional staff products to their order. Retail size product is available at 25% - 50% off wholesale price for the Staff Order depending on Partner Status. Staff orders may not exceed $1,000 on a single qualifying order. Staff products are generic labeled (nonpractice or CosMedical branded) and are not intended for resale. The intention of this program is to give staff the ability to use the product at home at a discounted price and become raving fans so they can better communicate the benefits of the products to their clients, ultimately increasing staff engagement and retail sales.

Testers

Depending on your Partner Status, you may be entitled to 1 free tester for every 12 retail size units of a product ordered, on every order. In addition, testers are available for purchase at 50% off wholesale price, provided that a maximum of 1 tester may be purchased with every 6 retail size units on an order

Contact Us

Please feel free to contact your Practice Development Specialist directly by email or phone, or call 1-800-275-3627 to speak with a Customer Service Specialist Monday through Friday from 8:30am to 5:00pm ET.

For the most recent Sales Policies, please visit www.CosMedicalTechnologies.com/SalesPolicies