CUSTOMER SERVICE

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If you have not found what you are looking for, our Customer Service Specialists are available to assist you Monday through Friday from 8:30 am to 5:30 pm EST. Call us at (800) 275-3627 or contact us HERE.

Member Benefits

To access customer-exclusive benefits, sign up for a free CosMedical Technologies account today. Enjoy perks like:

• Email notifications for exclusive offers, new products, and events.
• Convenient access to saved order content and history for easy reference and re-ordering.

How To Join

Becoming a CosMedical Technologies customer is quick, easy, and free. To open an account, contact us by calling 800-275-DOCS (3627) or by filling out the contact form.

Forgot Your Password

If you have already created a CosMedical Technologies account and cannot remember your password, click here to enter your email address and have your password emailed to you.

Edit My Account

If you have already created a CosMedical Technologies account and would like to edit your account (for example, to update your profile including billing and shipping address changes) click here to log in and make updates to your account.

My Order History

If you have a CosMedical Technologies account, you can view orders that you have placed at cosmedicaltechnologies.com. You first need to log in to your account and you will see a link that says Order History. Click on this link to view orders that you have placed online.

Unsubscribe From Emails

Click on the Unsubscribe link that appears at the bottom of all CosMedical Technologies emails that you receive or e-mail info@cosmedicaltechnologies.com

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How To Pay

CosMedical Technologies accepts Visa, MasterCard and American Express credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Sales Tax

All orders shipped from cosmedicaltechnologies.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

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Shipping Methods

Cosmedicaltechnologies.com processes orders Monday through Friday in the order in which they are received.

Cosmedicaltechnologies.com ships to all 50 U.S. States. Deliveries are scheduled from Monday-Friday (no delivery service on Saturday or Sunday). Please allow 1-3 days for order processing and at least 2 days for shipping. At this time, cosmedicaltechnologies.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses.

Shipping Confirmation

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.

Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday from 8:30am to 5:30pm EST at 1-800-275-3627.

Return & Complaint Policy

At CosMedical Technologies, we are committed to manufacturing high-quality products and ensuring customer satisfaction. This Return & Complaint Policy is intended to support prompt, fair and compliant resolution of any issues, in accordance with our Purchase and Quality Agreement and applicable regulatory requirements.

Inspection & Reporting Requirements

Customers are responsible for conducting quality control checks upon receipt of each shipment. Any concerns related to packaging, fulfillment errors, or visible product defects must be reported to CosMedical Technologies within 14 calendar days of delivery. When applicable, please include representative samples, batch numbers, and/or photographs to support the claim.

Product Quality or Performance Complaints

Complaints related to product performance and formula issues must be reported within 2 years of delivery or within the product's shelf life, whichever comes first.

Serious Complaints & Adverse Events

In the event of a serious product complaint or adverse event, please notify CosMedical Technologies within 2 business days of discovery. Prompt notification ensures we can assist with appropriate investigation, documentation, and regulatory reporting as needed under applicable laws and guidelines.

Complaint Contact Information

To report a complaint or request assistance, please contact your Product Development Specialist directly. You can also reach out to our Customer Service Specialists Monday through Friday, 8:30 AM – 5:30 PM ET at 1-800-275-3627 or via email at support@cosmedicaltechnologies.com.

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Finding Products

On cosmedicaltechnologies.com you are able to browse products by Category or targeted solutions. Simply use the product browsing links at the top of your screen.

Keyword Search

Please use the search box located at the top right of each page on cosmedicaltechnologies.com. Type in the name of a product and use the dropdown list, or click the arrow and you will be brought to a search results page.

If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Friday from 8:30am to 5:30pm EST. Call us at (800) 275-3627 or contact us HERE